After placing an order, customer can only cancel the order if the order state is showing as “pending“ under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Ada Boutique has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Ada Boutique.
Cancellation of Order by Ada Boutique
Ada Boutique reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This applies whether or not the order has been confirmed and/or payment has been received. 100% payment shall be refunded, and the user shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the user (i.e., a wrong or incomplete name or address, the recipient not being available, or any other related reason), any extra cost spent by Ada Boutique for re-delivery shall be claimed from the user.
Replacement/ Return Policy:
In 7 days don’t except the following:
- Item(s) that have been used.
- An item not returned in the condition it was received.
- Custom stitched items.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit.
- or there might be a manufacturing defect.
- or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us at email@example.com with your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us or we will arrange pickup. Please do not ship items before you receive this email from us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
Refund Policy, Modes & Timeline:
- If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, the customer’s choice will be final.
- The customer can avail credit against their order in their website wallet, which they can use for future purchases.
- If the customer’s payment method was prepaid, they may additionally request that the refund amount be returned to the same bank account, UPI ID, debit card, or credit card they used to purchase their order. After we have verified it, it will take 3-5 business days for you to have the money back in your accounts or on your card.
- If the item is out of stock or the vendor is unable to deliver the order, a full refund will be issued.